Selene Jewellery Selene Jewellery
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FAQ: Frequently Asked Questions

Frequently Asked Questions:

Returns, Exchanges & Cancellations:

I gladly accept returns, exchanges and cancellations

Contact me within: 14 days of delivery
Send items back within: 21 days of delivery
Request a cancellation within:  7 days of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Intimate items, such as earrings (for health/hygiene reasons)
  • Items on sale
Conditions of return: 
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Gift Wrapping & Packaging:

Yes, I offer giftwrapping!
Please selected the option at checkout.
A small additional fee is included.

Sizing Details:

All sizes are listed in the item description.
Please feel free to drop me a message if you don't see your size available.
If an item is adjustable in size, that will also be mentioned in the item description.

Care Instructions:

All jewellery is 925 Hallmarked Sterling Silver. I recommend cleaning it with a microfiber cloth. If more intense cleaning is needed, warm water and a little dishwash liquid is good. Do not use vinegar or baking soda, as some crystals are porous and this will damage the stone.

It is possible that over time your silver jewellery will start tarnishing. Tarnishing is a natural process which is caused by oxygen and moisture coming into contact with various types of metal. To avoid this, do not exercise with your crystal jewellery on, and don't wear it in the shower/bath.

Shipping Details:

I ship all packages tracked with Deutsche Post. You'll receive your tracking number shortly after your order has shipped.When your item arrives at the destination country, it is transferred to the local shipping company.

For example:
USA: USPS Delivery
UK: Royal Mail
France: La Poste